Refunds & Returns

REFUNDS & RETURNS

When you shop online you have the right to cancel your purchase for a full refund until 14 days after it was delivered in the EU (Consumer Contacts Regulations) and up to 30 days in the UK (Consumer Rights Act 2015) whereby you can withdraw from the contract and return your purchases to the seller.  

Perishable goods are not covered by these cooling-off periods, as they might not reasonably last as long as the stipulated 14-day or 30-day thresholds.  We are therefore unable to accept returns or provide refunds unless they are damaged.

DAMAGED PRODUCTS

If any of your products are damaged in any way upon receipt, please us at hello@packd.co.uk.  

Please send an image of the damaged product along with your order number and an explanation of the problem.  If the products are faulty through no fault of your own, we will happily replace or refund the affected item/s.